Does JustFab.com Really Work?


Does JustFab.com really work?It’s hard determining what is fashionable these days, and JustFab.com wants to help sort out the mess. They say they have a team of stylists that is ready to take your style profile and match you up with some of the hottest trends that are right up your alley. How well they do that is a matter of personal preference, but we got signed up and gave it a spin to see how they deliver. We also address the concerns with their ordering process and miscellaneous charges, and figure out if it’s a scam or not.

Overview
The theory behind the JustFab.com site is that they’re fashion specialists will organize that month’s latest trends and present them to your for your perusal. If you like what you see you can buy any of that month’s items for $40 which includes free shipping. Sounds pretty good when you first hear how it works, but what most don’t realize is that you’re signing up for a little more obligation than just fun, fashion, and shopping.

The Claim
JustFab.com claims that they have celebrity stylists that keep their fingers on the pulse of what’s hot and what’s not in the fashion world. They go out and find the best possible accessories, shoes, and handbags, and let you know about them so you can see what lines up with your own sense of fashion.

The premise is that if you take their style profile they’ll get enough information about your tastes that you’ll be getting personalized recommendations from their top stylists. This way you won’t have to sort through a bunch of stuff that isn’t suited to you. For example, if you have more of a conservative style, they’ll only show you some of their more reserved items. However, if you’re more of a Carrie Bradshaw they’ll show you things that will definitely turn heads and catch eyes.

The Hype
The hype comes from how they present their offer, and the fact that they have a really well-designed site that features some pretty good looking styles at affordable prices. Most of us can imagine finding something we’d like to own at their site, and $40 a month on shoes and accessories is not too much, and keeps us in fashion.

It’s also endorsed by Kimora Lee Simmons, who seems to add hype to most any project she’s involved with. There’s also ads being run in some of the most popular fashion and celebrity gossip reads out there like Us, Glamour, InStyle, People, and Extra. This all works towards creating a buzz about the service, and adding a bit of legitimacy to it.

The Cost
The flat cost of items at JustFab.com is $40 which includes shipping as well as exchanging items that don’t fit the way they’re supposed to. It’s almost like an everything’s $40 shop, although they do admit that some of the items they carry do exceed this price point.

The Commitment
It’s the commitment that most people don’t realize they’re signing on for. The class action lawsuit against JustFab.com claims that they don’t make all of the fine print easy to understand during the sign up process, and people don’t realize just what is necessary in order to avoid additional, inadvertent charges. You’re basically making a commitment to buy, try, or deny the products that they show you every month, but you need to do one of these things or you end up getting charged regardless.

Evaluation
The JustFab.com people seem to be doing a lot of things right, it’s surprising that they also seem to be doing one thing really wrong. What we don’t understand is with such great looking items, why can’t they just do business 100% on the up and up and make their money by selling products, not signing people up for automatic charges.

People don’t like paying money for nothing, especially in a turbulent economy. By being sneaky, and not fully straightforward, they’ve created a large and growing base of people that are not very happy, and frankly downright pissed that their accounts were charged repeatedly even though they did not order or receive any products. It’s a very strange business model that is bound to catch up with them eventually and cause a major setback.

Why People Think It’s a Scam
Apparently they will bill your credit card every month for $40 whether or not you order anything from their collection, and take no action. It is in their terms of service that you have to take action in order to prevent the charge from occurring. What is not clear is why they are charging you the $40 for not ordering anything, and why you have to take action to *not* be charged. It seems like you should take action in order to be charged, like actually placing an item in your shopping cart and going through the checkout process.

Final JustFab.com Review

The complaints people have with JustFab.com are with the auto-bill problem, and the way the system is set up. Without a doubt this will likely be getting an overhaul, as more and more people complain and join the lawsuit, it just won’t be worth it to them to keep it like this. However, let’s get down to the more important question: What about the shoes? From what we can determine people are happy with the actual products they receive from Just Fabulous, so it makes sense to get on board and get your share of the fashion action.

Our Recommendation
Now that you know the score, and all that’s involved, why not get started with JustFab.com. No one complains about the quality of the merchandise you receive from them, and the stuff they carry is definitely trendy at an affordable price. Most of us spend more than $40 per month on clothing and honestly speaking if you don’t you probably should – hint hint. So sign up, and just don’t forget: if you don’t like anything they offer you each month just say Skip This Month and you won’t be charged. Easy peasy.


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What do you think? Does JustFab.com work or not?


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{ 8 comments… read them below or add one }

debo April 2, 2012 at 2:57 pm

I’m one of the people who signed up and originally thought it was an awesome service.
It’s like having your very own personal shopper.
However, the auto-billing kicked in and started charging me for stuff i didn’t know about.

When i contacted them they pointed out their terms when i signed up etc.
Needless to say i cancelled it all and they won’t be getting any of my money again – be careful people!

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LadyD July 9, 2012 at 12:08 am

People are just stupid. I signed up for it and knew exactly what I was signing up for. They have it posted all over the site and in the description of how the VIP membership works. Just because you didn’t read something doesn’t make it invalid.

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Rasheeda D December 17, 2012 at 1:01 am

People have to be responsible for their own actions we live in a very litigious society. Do your homework I did and I am a satisfied customers with over ten pairs of great shoes.

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Jane March 7, 2013 at 4:24 am

They might be a legit company and it might be a consumer’s stupidity not to be able to take note of this, bottom line is PEOPLE ARE COMPLAINING and they should do something about it. As loud and clear as they claim that they have trendy items, they should make their VIP membership obligation fee as loud and understandable to the buying public.

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Ripped Off March 13, 2013 at 7:23 pm

The company is a ripoff plain and simple. Stay far away from this site and the owners of this company.

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mike May 16, 2013 at 4:20 am

Total SCAM. the fine print is deceptive, the negative-option marketing is deceitful, but the kicker is calling the customer service and having to argue with them. A complete and total pressure tactic. We are still unsure whether our account was cancelled or not.

BAD BUSINESS PRACTICE

stay away unless you OK with a company staking a $40 claim on your debit/credit card monthly

I write bad reviews about this company because it is one of the more egregious offenders of ethics of the sea of companies out there…

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Rachel July 17, 2013 at 12:01 am

I’m also a previous justfab VIP member. I joined on a friend’s recommendation (who thought she was earning credits buying shoes, oblivious that she was being charged $40/mo).

I was naive for not reading the descriptions closely, but quickly learned something was up. They sent out my email reminder on the 7th of each month, reminding me if I wanted to skip the charge I had to do so by the 5th. Just this month I ignored the ability to skip since my debit card expired in April. As far as I’m aware, the consumer has to change that information in order to be charged again, but not in justfsab’s case. They added 3 yeard to the exp date and billed me for the month.

On one phone call they promised to refund $40 (after I agreed not to cancel my membership) and never did. A few months later, after they updated my card info themselves, I told my husband about it. He called them himself and argued with someone who wanted to only refund one credit and not two. After getting transferred to a manager he got the two credits refinded and changed my online debit information to an empty Visa gift card – just because he doesn’t trust them- and I cancelled my membership. The shoes are cheap, not worth $40, and I’m glad to be done with them!

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Viki October 26, 2014 at 6:32 am

I have been a very happy member for a couple of years now and it clearly explains the way it works when you sign up. First off Billing doesn’t start until your first purchase. Than $39.99 a month unless you go to the site within 5 days of the beginning of each month and opt out for the month, than no charge. If you do not opt out they do charge you even if didn’t buy any shoes that month BUT it goes into a credit on your account that you can use at anytime. So its not like they take your money and you get nothing,,,you will still get a pair of shoes for it when you feel like purchasing. It’s like a little savings account for future purchases.
People who don’t read all the terms before handing over there credit card information, should not be shopping on line.
Stop blaming the company for your negligence!

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