Does 1-800-Got-Junk Really Work?

Does 1-800-Got-Junk Really Work?
3.2 (63.14%) 210 votes

Does 1-800-Got-Junk really work?Face it, nobody likes doing the dirty work, and that might be why 1-800-Got-Junk got so popular. The premise is simple enough: a toll-free call gets the situation sorted for you, and you can get back to more important, and cleaner, tasks. But is all of your junk and trash woes just a phone call away from being solved, or does this service cost an arm and a leg for something you could do yourself?

Life comes with its fair share of junk, and when it gets to a point when you don’t want to look at it anymore, or you need it gone because of a big renovation or you just don’t have room for it, what can you do? You can try to haul it somewhere yourself, but this uses up your time, your energy, your back, and could end up doing damage to your car. You can call an unlicensed company to come and get rid of it, but there’s no telling where they’ll take it, or how much they’ll charge. The 1-800-Got-Junk company hopes to be that perfect third option.

The Claim
You point to the junk and it disappears. Sounds magical, but that’s the claim made by 1-800-Got-Junk. They can take all sorts of things, big bulky stuff you wouldn’t want to lift, dirty dusty stuff you don’t want to stick your face near, everything from old furniture, appliances, electronics, tires, construction debris, or yard waste, and anything else that can be picked up and hauled, that isn’t on their hazardous materials list.

The Hype
The hype comes from how ubiquitous the Got Junk trucks are. In almost every major city you see them rolling around, or parked in front of an office. They are definitely running a solid business model to be able to grow so fast, and stay in business for so long.

The Cost
The cost structure seems to be well thought out and consumer friendly. Rather than charging you by how long it takes them to remove the junk, you’re charged by how much space your junk takes up. It’s just two guys and a truck, not a virtual SWAT team here, so you wouldn’t want to pay by the time it takes. This ensures that you’re getting an honest price, and you don’t have to babysit them while they do their job to make sure they’re not wasting any time. It also keeps them hopping because the faster they can get your junk out of there, the faster they can move on to the next customer and make more money.

Their minimum cost is $139 and the most you’ll spend is $600 to load up the whole truck. When you consider that the price they give you is all inclusive, it’s a pretty good deal. If you do it on your own you’re going to have to find a place that will take your junk, and still pay a fee in order for them to accept it. Factor in the gas used to drive it there and return home, plus the time lost from your day, and it seems rather fair.

The Commitment
The commitment level here is probably the strongest selling point of 1-800-Go-Junk. They say that all you have to do is point to the junk you want removed, give the go ahead, and it disappears. If this doesn’t make you feel like the Genie from Aladdin’s lamp I don’t know what will. If you try to get rid of your junk on your own, you’re talking about a huge commitment level, especially if it’s dirty junk, or something that’s going to damage the interior of your car, or cause you to throw your back out getting it out of your home and to the disposal facility.

1-800-Got-Junk seems to want to be the perfect solution to your junk removal needs. They get glowing reviews from nearly every single review site, and they go above and beyond by not just hauling away your unpleasant rubbish, but cleaning up the empty space they leave behind, and doing it all with a smile.

It may sound too good to be true, but if you think about it, they do have to provide excellent service, or they’ll end up losing your business to a competitor. They also know that if they impress you, you’ll probably call them again the next time you have junk you want gone, which is probably a safe bet that you will one day.

Also, this is a franchise system, so you’re not dealing with some giant national entity that is paying some poor sap an hourly rate to haul junk all day, and profiting off their manual labor. These are individually owned by local entrepreneurs and they’ve got that spirit, that drive to do a good job because they’re sharing in the profits and creating a business for themselves.

Final 1-800-Got-Junk Review

1-800-Got-Junk works as described. When it comes to trash removal, you only have so many options. You can opt to do it yourself, hire some freelance trash person, stick it out in your front yard and hope someone takes it, or hire a professional junk removal company to do it for you. When you go with the Got Junk guys it’s like doing it yourself, only not. You know they’ll be responsible with it, and recycle or donate what they can, not just take it directly to a trash heap, or in a no-dumping area.

Our Recommendation
It might sound funny to hire a professional to have your junk removed, but really it’s the best way. You could hurt yourself trying to move it yourself, either because it’s heavy, or sharp, or both. The part we like best is that you can get a no-obligation quote from them, and then make your decision from there. Our recommendation is to get together all of the junk you want removed, and have them take it all away in one go, that way you don’t have to pay the minimum fee and you get the most value for your money.

What do you think? Does 1-800-Got-Junk work or not?


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{ 35 comments… read them below or add one }

RLG August 4, 2013 at 10:06 am

I haven’t used Got Junk, but I have seen them on the show Hoarders. I know if they came to my house they would have plenty of junk to take away. I think it is a great idea especially for older people as they can accumulate years of junk. I would use Got Junk if something would happen to my parents as they have at least forty years of junk in their basement. I don’t know how much the charge would be, but it would be worth it to remove years and years of junk at one time.


Dude April 7, 2015 at 7:20 pm

Unfortunately even franchises have to stick to guidelines set by the Company… that being said, they do pay poor shlubs a cheap rate and the Big Company does get a huge chunk of that pie. I know I was a shlub.


spotmagicsolis July 9, 2015 at 5:59 pm

tips is the answer,,


LC March 21, 2017 at 8:30 pm

I have used this service in the Atlanta area. I met the owner and learned about the business. They are all individually owned franchises… so while the company policies may be the same everywhere, local practices may be very different from city to city, The Atlanta franchise is very good. I have also used one in the Northwest suburbs of Chicago years ago, and again had a great experience.


Sharon July 12, 2015 at 1:58 pm

Got Junk even hauled away stuff they were told not to take but left 3 tires they said they would take causing the town I lived in to threaten legal action against me for leaving garbage out on my driveway. When Got Junk was contacted by me, I was all but called a liar. They said they’d send original guys out “to look” and get back to me. They never did so now who’s the liar? Luckily for me my realtor was “on the ball” and found someone to haul away the tires. Wouldn’t recommend 1-800-GOT-JUNK to anyone. Charged me $1,446, took some perfectly good stuff and profited by reselling (I would have donated), lied to and insulted me. Terrible business. Look elsewhere.


ricky haines July 24, 2015 at 6:11 am

SECRETS EXPOSED. I have worked for the Greater Los Angeles El segundo franchise for two years I was terminated today for sending a text to my operation manager. There were many text messages but basically I told my Manager he needs to be a leader not a weight to our team. (if you are really interested I can provide all the actual text and you can be the judge) Im just gonna say I have been told on many occasions to fluff peoples loads to try and charge them as much as possible. also this franchise charges 15 dollars for a bankers box to be shredded and we dont have a shredder to my knowledge most the time documents get dropped at the public dump. You may have been a victim??? My initials is RH if you find you were a victim maybe I will remember you and can be a witness if needed. Also they tell us to inform the public about how we donate this is true but here is the catch The owner of El Segundo got junk owns a non profit called Anewed and they donate to themselves and resale your items SHADY SHADY SHADY can someone say TAX WRITE OFF.. If anyone knows anything about wrongful termination and break violation laws I would love to hear from you. I have attached a few pictures of how they store chemicals improperly kinda scary the same owner just launched a hazardous waste business.


carolynw August 3, 2015 at 9:44 pm

If you old stuff that is not usable, they are good! However, if it’s stuff that is usable, save yourself a ton and call a charity. They will come and get it for free.


jd August 18, 2015 at 10:06 pm

I was ripped off today and I was so exhausted I paid them and should t have. OMG was so mislead. They were barely here 15-20 min took 1/3 of what I told the dispatcher I had. Sweet kids who took a few bags of trash THAT I HAD ALREADY BAGGED left a bunch more and had the nerve to charge me over 200 dollars for what I could have put in my truck and dumped for 50 at the landfill. I AM DISGUSTED WITH HOW THIS SERVICE WAS HANDLED then a VOICE MAIL took my complaint .


joeinjersey September 17, 2015 at 3:11 pm

Over $400 to take a few things. I was able to barely stomach the $300 price they quoted before they loaded the truck. Then they have me the bill that was over $400 with the taxes. That’s just scummy.


Bob Riddell May 14, 2016 at 6:52 pm

Got junk was scheduled to come today. Called three times to change time, and started upping price before they even arrived. I called them because they said they would remove stuff from my basement because I cannot, bad back. On the last call they said I needed to move stuff to the curb or they’d charge even more! Unreliable, bait and switch with
Pricing, would not recommend these guys, too many reliable services to call.


Sherrie L June 26, 2016 at 9:04 pm

We used them in the south suburbs of Chicago. Two guys cleaned out a full truckload, the last stuff that Vets or Goodwill wouldn’t take. They showed up when they said, they were courteous and fast. Would use them again if necessary.


Linda S July 25, 2016 at 2:41 pm

Was referred to 1-800 GOT JUNK by some friends. After waiting 3 weeks for Salvation Army to pick up my items they would not take them–(queen sofa sleeper, recliner, 2 night stands, bookcase headboard, dresser, mirror, sofa end table, old tube 32″ TV (extremely heavy & bulky) & TV console-(note: Salvation Army doesn’t accept TVs). Items were not in perfect conditions (minor surface scratches from use, discoloration, etc.) I live in suburbs of San Jose, CA. and I called 1-800-GOT JUNK to make an appt. and to get info on how the pricing works. The pricing structure seemed reasonable. Two uniformed/movers were at my home the next day at the scheduled time frame. They were very polite & professional. The price I was charged was very reasonable considering I would have had to rent a truck, pay for gas, get friends to help load/unload and dispose of the items at the local landfill for a hefty price (charged by weight). I would this service again in the future & will recommend them family members or friends in need hauling needs.


Linda S August 4, 2016 at 2:33 pm

I live in Maryland and I used them this past week and I think they are a rip off. I wanted them to remove a mattress and box spring, small section (2 pieces), 3 tV’s, one tall dresser and a small dining table for 4. They wanted to charge me $900. They claim they charge by the space used on the truck. I went outside and looked at the truck. Hell, they had already made a stop as other items were already on the truck along with some mulch. Truck was not big at all. I had them take the 3 tv’s, the tall dresser and they still charged me $313. I rented me a truck for $19 and moved the rest my self. I will never use them again or recommend them to anyone. Unless you are desperate, find another solution. RIP OFF.


Joy August 8, 2016 at 11:11 pm

I-800- Junk review. Aug, 2016. On-time, courteous, friendly, hard working gentlemen. We were trying to empty a large home of elderly parents….and it was taking forever. Everyone wanted something, but no one showed up to take items, and we were killing ourselves carrying items up and down the stairs. We finally called 1-800-Junk company. It was like magic!!! Old kitchen mixers, tons of books, wrinkled wrapping paper, and old shoes disappeared in record time!!! One of our best experiences with a company who does what they advertise! We will use them from now on when cleaning out garages, attics etc!


Adam September 7, 2016 at 11:32 pm

They showed up 3 hours late. The first two guys were decent and they took everything I asked them to. They loaded things quickly and things were going well until Stephen showed up. I think they sent him in to do the “dirty work”. He’s a scam artist but not a particularly good one.

They loaded the truck by standing stuff up on the side and then put other stuff flat. I’ve read on other reviews that they try to fluff up the stuff. Side stacking makes it hard to estimate how full the truck is. The initial estimate was 1/2 to 2/3s full. It was just about 1/2, but Stephen insisted that I had to pay for 2/3 because that was the original estimate. In the end he said he would only charge me for 5/8s (split the difference). I wasn’t pleased but the guys had worked hard so I gave in.

The cost was $447. However Stephen wrote $477 on the slip. I assumed he made an honest mistake but when I pointed out the difference he immediately took offense. He got loud and insisted he wasn’t trying to cheat me. It was over the top and I hadn’t accused him of trying to cheat me. I figured he just wrote it down incorrectly but he seemed to have a guilty conscience.

I was paying by credit card, so he handed me his phone to sign. As I did so I noticed the amount on the screen had now jumped to around $580. Again I questioned the amount, he snatched the phone from me, punched a couple keys and handed it back. What I find odd is that I think he had added in a tip (a hefty one considering I’d already agreed to pay for a bigger load and they were 3 hours late). But instead of saying, oh that’s for a tip or something to that effect and giving me a chance to tip them, he just snatched the phone from me.

When he left, my son who was outside heard him say to the other two workers that “I didn’t fall/go for it”. One of the other guys said, “but I thought we were supposed to get the 580”.

I won’t use 1-800-Got-Junk service again as I feel like they tried to cheat me, but they did take everything and it only took 20 minutes to load. If you do venture to use them, be prepared for them not showing in the time window and check everything before you sign.


D Davis September 9, 2016 at 1:18 am

Used them three years ago and was very pleased. Used them again today with a load about 75% of the last one and paid twice as much. Great service very expensive. Beware.


L. Green September 26, 2016 at 6:16 pm

I used 1800GOTJUNK just yesterday. I called them about 11 AM and they came that SAME day at about 3PM. They did a fantastic job! The two guys were friendly and courteous, and had the job done in less than an hour. They even swept out the space, and offered to put back the stuff I wanted to keep. I had quite a bit of stuff to get rid of and I was so pleased with the service. I would HIGHLY recommend them and will use them again in the future if I need to move anything. Plus, the price was very affordable– a lot less than I expected with all the stuff I had. You won’t be sorry if you call them!


Marcus Hellman October 7, 2016 at 11:11 pm

Over charged for a few items. Bunch of crooks.
Not how I want to be treated. Use local guys next time.


Adriana Copado November 13, 2016 at 2:40 pm

They did a great job a lot of debris at my neighbors house they (employees of got junk)in no time it was cleared and very proffesional the leading person (Roy) .Had his crew moving fast and safety.


Sabrina Gonzalez November 13, 2016 at 5:41 pm

1800 got junk are hard working guys! they are careful, work respectively, and professional! Their prices are affordable. You’ll get what you paid for, would highly recommend them.They won’t disappoint you!!


Adriana Copado November 13, 2016 at 5:48 pm

Nothing but positive things to say about 1800gotjunk! Affordable price, the work was great, they do a wonderful job, the guys are professional and nice men! Work was done in appropriate timing. Highly recommended them


SN December 21, 2016 at 12:11 am

To expensive only took half of the stuff 2 mattress 3box spring and 1chair changed me $298.00. I will never use them again or recommend. I could’ve rented a truck move the stuff myself would’ve been cheaper. Feel like I was ripped off. Here only 15 min.


Matt January 9, 2017 at 9:15 pm

They are way too expensive for the service. There are much better services out there that will take more junk for the money. The amount of junk they take is up to how good they are at eyeballing. The whole experience was very misleading and left me feeling like I was cheated out of a bunch of money, with the majority of my junk not hauled away.


Bob March 2, 2017 at 3:18 pm

I work for them. We do get paid hourly. Let me put it to you this way, my girlfriend makes more money at Subway with her tips. We get paid garbage. Yelled at by all of our bosses. Get scheduled too many jobs in a day. Get yelled at by customers if we’re late. The job sucks. We don’t donate. The company resells stuff that’s in excellent condition. Recycles metal for cash. Hazardous work conditions. No tools.


LeeAnn Faust March 14, 2017 at 2:02 am

These guys (Dan and Andrew) were terrific…….Happy. professional, and non stop busy bee’s. There was a light snow going on and while I was ‘pointing’ I slipped and fell down a hill. Within a second I heard running footsteps and felt Dan grab my arm and help me up. Truly concerned. Darned if I didn’t fall again 3 seconds later and again there was Dan. How awesome is that? These guys get 10 stars for their hard work and another 50 for their personalities. Thanks again Dan and Andrew. U guys rock!!!


Soooo September 4, 2017 at 10:58 pm

That’s so romantic


BJL March 28, 2017 at 12:30 pm

My 93 year old mother saved everything (even stuff from the 1800’s): old suitcases from the 1920’s, furniture from the 1940’s, etc. My husband and I made 23 trips in a pick-up to empty her Queens apartment to remove her belongings until, after 4 months, we were left with the “heavy stuff”.

The 2 removers called 30 minutes in advance and meticulously removed everything from her apartment. They were very professional and polite and filled an entire truck.

In Queens, NY ask for George Domiguez and Raymond Santana —- they were hired 2 weeks prior to doing our haul away, but they seemed to have worked for years. They knew how to stack furniture to maximize every in their truck.

We are VERY pleased with the work they did and we would recommend them to anyone.

George and Ray, YOU GUYS ARE THE BEST!!!!!


Steve O May 9, 2017 at 2:12 pm

This company is unreliable, with a very poor communication setup between national dispatch and the local franchise. The local people did not show up within the two hour timeframe and when called were rude and hung up instead of working on a solution. The national dispatch had no idea what was going on. This company is truly a waste of time!


Tom Armstrong May 23, 2017 at 7:58 pm

I had two “bagsters” of trash. A bagster is a 3 cubic yard bag that “Waste Management” will pick up for $200 each in my town. I called “Got Junk” to see if they could beat that price. They said it would be about $300 so I had them come out.
I had to take a day off from work to talk to them. They got here and said it was over $500. Come on… we already knew the volume of the trash, they LIED to me on the phone. Bait and switch.
On the + side, the young men who came out here were courteous and willing to phone in a request to lower the price, which they did not.


Jacqueline Willacey July 28, 2017 at 8:45 pm

Well they just got done moving what I wanted to get rid of, the guys were courteous and friendly. They arrived at a decent time, my only gripe was that they didn’t call when they were on their way, and I think they charged me way too much for just a mattress, computer monitor, and a old. It was $178.00, way too much but I wanted those things out so I just told them to go ahead and take them.


Soooo September 4, 2017 at 10:57 pm

Yes, that was way too much. Next time call me. I’ll do it for free.


Dave September 3, 2017 at 9:30 pm

I’d heard all the hype, and needed some stuff removed, so I booked online. I had seen something that said $125 maximum charge. They called me early and asked if they could come in 20 minutes, so I said sure. When they showed up, they were very professional, however, one of the guys just walked into my house, while I was still talking to the other guy (I didn’t give him permission to enter my home). After I showed them what I wanted removed, they quoted me over $300. It wasn’t that much stuff. I told them no, and they became rude and irritable. They left with barely another word.


Soooo September 4, 2017 at 10:55 pm

Who cares?


Michelle Lollo September 20, 2017 at 3:45 pm

BEWARE IF YOU USE THIS SERVICE AND SOMETHING GOES WRONG!! Came to my house to pick up some large items, all is well till they try to pull out of my driveway. One of the men left the back of the door hatch opened hitting my neighbors house. They gave her 900 dollars to fix a 5000 dollar problem and would not return my or her phone calls. Use a DIFFERENT COMPANY!!


VintageChris December 5, 2017 at 7:42 pm

The day before, a Friday, my attic was professionally totally emptied of old pink fiberglass insulation and at least 70 boxes of junk, mostly loose leaf business seminar books, fiction and non-fiction books, tax records, coverlets, art works and personal papers. When I wakened on Saturday morning, some boxes had toppled over onto my car, preventing me from moving without more boxes falling so I immediately thought of 1800gotjunk and in moments,literally, two men called to say they were on the way – Kevin and Brett (12-2-17) of Atlanta Georgia. They arrived looking sharp, neatly dressed, gave me an estimate based on the pile before them, which was okay with me, and began clearing the carport – they helped me greatly by putting boxes into 1 of 3 piles – keep, toss and examine. The toss boxes went straight into the truck. Done! The total I owed was less than the estimated cost and after the twosome left I continued to sort thru the contents of the long-forgotten ‘examine’ boxes. Eventually I found some really nice landscape paintings my mother and I had done together when I was still in high school as well as my husband’s grandfather’s heirloom gold pocket watch which we thought had been stolen from our home years ago. Great job, Kevin and Brett! Could not have gotten thru such a wearisome job without you two!


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