Does Sitelock Really Protect Your Website?

Does Sitelock Really Protect Your Website?
2.4 (48.69%) 221 votes

Does Sitelock work?If you’ve ever been hacked, you know it’s not a fun time, and the promise of Sitelock is that they can get you back to the way things were. Being a website owner is not all it’s cracked up to be, especially when you become the target of a hacker or group of hackers. They can find back doors to your site that you weren’t aware of and can bring the entire operation down. So does something like Sitelock really protect you from this threat, or will you still be vulnerable?

Website security is one aspect of site ownership that leaves many small to medium sized business owners scratching their heads. There’s just so much to know and so much that we don’t know, that you almost have to be a hacker yourself if you plan to outsmart anyone. It’s a virtual arms race to try and secure your site against people that have a malicious intent. Since you can’t dedicate you full-time attention to keeping up with full-time hackers, you need to find the next best solution.

The Claim
Sitelock claims that they can remove malware that’s been uploaded or added to your servers. they can also get you taken off a black list if someone has been sending spam on your behalf. They can also help lock down your database so that it’s harder to hack. If you work in network they can shore that up for you too. If your site runs on a blog management system like WordPress, they can make it more secure. If you sell your products via a shopping cart, they can make sure that this process runs smoothly and that there aren’t any exposed weaknesses that can be taken advantage of. They can also help design your website, making it more hacker-proof from the start. And once they’ve got you secure, they can help keep it that way with maintenance programs.

They also state that showing their seal on your site can improve your conversion rate by up to fifteen percent. Depending on how much traffic you get to your sales page, this could definitely pay for itself with just a few extra sales, and then help you make more profit just be building credibility.

The Hype
The hype is that as far as a percentage goes, very few sites end up getting hacked. So while it is a concern to be aware of as a website owner, you shouldn’t get paranoid, or get scared into thinking you have to pay money to protect your site. No matter what sort of precautions you take, if someone wants to hack your site bad enough, they can find ways to do it. Think of all of the high profile sites like Google and Twitter that end up in the new regularly for getting hacked.

The Cost
If you simply want to display the Sitelock badge on your website to build customer trust, they have plans that start at $10 per month and go up to $50 a month. They claim their most popular price point is the $30 per month Premium service. You can try any of the levels free for 30 days. just remember to cancel before that 30 day mark or your card will be charged.

IF your site has been tampered with and you’re currently blacklisted, you have to get a quote from Sitelock because they don’t offer a one-size-fits-all pricing structure for those services. It all depends on what sort of website you have, what the problem is, and how many of their services you want to go with.

The Commitment
No matter which service you go with, there is never any long-term commitment to using Sitelock. You can cancel at any time, and there is very little hands-on action that you need to take. You will need to follow any instructions given, but they have 24 hour customer service if you get stuck. Overall it’s a low commitment level, and compared to going at it on your own it’s much less of a time thief.

Unless it’s your profession, website security is something that most of us don’t really understand. If you end up the target of a malicious attack, you might not know where to turn. A service like Sitelock is nice because that’s all they do is monitor your site and identify where it’s weak, and then make improvements to help strengthen it. The alternative is to do it yourself, find free plugins and resources, and hope that you’ve covered all of your bases.

As the website owner, it’s basically your responsibility to keep the site as secure as possible so that there isn’t any down time. If you don’t have the time or desire to learn about website security, and your budget an afford a dedicated web security guy or gal, you need to have some sort of system in place that handles the biggest vulnerabilities and allows you to getting back to other pressing matters related to your business. So perhaps the biggest draw to Sitelock is the time it frees up from having to do it yourself.

Final Sitelock Review

Even though it would be hard to single out Sitelock as the sole reason why sales conversions go up, some consumers out there do like to see the badges, and even those that don’t consciously know they like it might like it. It just makes a site seem more legit when it’s got a few badges on the bottom showing that it takes an extra step in the security process.

Our Recommendation
If you’ve already been hacked and are looking for a way to bring your site back to its pre-hack days, definitely get a quote from Sitelock to see what they can do for you and how much it will cost. If you are looking for ways to increase your sales and have been thinking that a Sitelock badge might be the way to go, there’s no reason not to give the 30 day trial a go and monitor your sales numbers to see if you notice a boost in your conversions.

Official Website: Sitelock

What do you think? Does Sitelock work or not?


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{ 65 comments… read them below or add one }

Ken May 1, 2012 at 8:09 am

I run an estore, it’s not a large estore and doesn’t get much traffic so to me each and every customer makes a difference. I wasn’t going to start putting these types of badges on my site until i got hacked and found sitelock. They sorted me out and i know display the sitelock badge – since then (after a couple of customer surveys) it appears people are more confident when buying from my site…. i’ve since put a couple more ”secure’ type badges on their too.


Jenny May 3, 2012 at 8:57 pm

I think the badge does make a difference with visitors and customers. Been using SiteLock for a bit now and overall great service. Also provides peace of mind – sure I probably won’t get hacked anytime soon or ever without it but prevention is the key if you ask me cause when it does happen, you can lose a lot of sales and money and time getting everything running normal again


Alicia May 8, 2012 at 1:03 pm

Too expensive. Pushy sales people. Wouldn’t recommend after checking out other security scanning types of services.


Julie P April 19, 2013 at 5:48 pm

SiteLock offers more versatile and comprehensive website Security than any other company I have researched into. They were very knowledgeable about the products each company provides (Host, Security, Domains) so I wasn’t overcharged for the same services. They may be a little pushy on the phone but they have a very good point for the urgency. I didn’t think it was going to benefit my business until they really explained things to me. Maybe try calling in and just asking for information so you don’t feel as intimidated. They really do help and no one else on the market did the work as efficient as they did for me.


Jim Bo September 29, 2015 at 12:47 pm

Found the sitelock shill.


Jagadish January 13, 2016 at 9:58 am

Very true. They have it everywhere. Too Expensive while others like SUCURI are able to offer it at a fraction. It is like negotiating while we are in a disaster situation. No monopolies now, the industry is wide. Keep looking for new comers.


Jim December 25, 2014 at 8:32 pm

I agree. My site got hacked and my hosting company “tech support specialist” was “educating me” on necessity to have sitelock. I could feel heavy commission behind sales pitch right away.


Scarlett December 3, 2015 at 7:21 pm

I agree, very push salespeople and not very helpful, I bought a plan that I thought would remove the malware from my site, but I have to buy an even more expensive plan with them to remove the malware from my site


Anatoly May 14, 2012 at 5:44 pm

Do not expect any reasonable support from this company. Product has marginal marketing value only to feel you better.


David July 11, 2012 at 9:10 am

Kyplex Is the new thing, can restore you site in two clicks. Scanning is also done


Jasmine October 24, 2012 at 4:59 pm

If you’ve got a good online business or a website that’s showing lots of potential, then trust me, you’ll want to do something about your security. Hackers don’t hack websites that are going nowhere, they like to hack big websites that get lots of traffic, so their virus or malware can infect as many computers as possible. That way they get their data back about their email, password, surfing behavior and such, to which they can make a boat load of money. Protect your website or the aftermath can be very ugly and expensive.


Gina July 11, 2014 at 11:47 pm

Actually hackers are non-discriminatory. The hackers send out bits just like the search engines that look for vulnerabilities. It happens automatically. Today it isn’t a matter of IF you’re going to get hacked, it’s WHEN. Just a matter of time. If you’re trying to run a business online, a good fact to know is that 65% of small business’s that get hacked go out of business 6 months later. SiteLock offers the most affordable and efficient technology to protect your site and it’s all track able through the SiteLock dashboard.


detective Carrot January 16, 2015 at 10:48 pm

How much does Sitelock pay you to spam these overpositive comments?


Jagadish January 13, 2016 at 10:00 am

ha ha ha ah a, good one Carrot 🙂


Richard June 29, 2015 at 4:06 pm

It is true that hacks are usually non-discrimatory. Most hackers do not add malware, though – which is the story SiteLock scares people with.

One of the most common attacks I have seen is to add hidden links for the SEO benefit. This is usually by updating a theme file after admin access has been gained, and so not something any malware scanner would detect.

SiteLock does not appear to make any security measures to prevent this sort of access, which would usually have to be bespoke – such as patching a content management system and its plug-ins, or checking for badly written code. Keeping a website and its plug-ins patched (and making regular backups) seems a far more valuable approach to site security than what they are offering.

As other people have said, Google Webmaster Tools provides *for free* a service to inform of any malware detected on your site.

From the comments I have seen, it sounds like your SiteLock money goes on sales/marketing (the above seems to be an example of reputation management) and not security experts.

Oh, and “65% of small business’s that get hacked go out of business 6 months later” – citation required, and, if true, proof that the hacking is the cause.


Mainter February 19, 2013 at 11:27 am

Does it provide SQL injections and XSS protection????
It just scans or it fix the security problems as well?


Unhappy April 21, 2013 at 10:49 pm

Didn’t work, always reported that it passed, but my site was infected. Don’t waste your money.


robert wight May 4, 2013 at 11:17 am

Horrible customer service. there is no support what so ever except trying to sell you more. They cannot manage to get anything done. Now im just trying to get my money back. It has been a huge hassel and nightmare with these people.DO NOT USE.


Lisa August 20, 2014 at 8:01 pm

Google Webmaster Tools can help you block unwanted hits, Google Analytics shows you where hits are. I signed up for a cheap $19.99/year plan with Sitelock through my hosting company. Sitelock claimed over 80% of hits on my site were from “hackers in Russia and Ukraine”. They use HARD SCARE TACTICS to upsell their “cleaning service.” They can never seem to show anything in writing about recurring charges such as a CONTRACT or agreement … they just started charging $120/month. SCAM.


Hervey Lembeck November 15, 2014 at 5:33 pm

Made the mistake of doing this thru GoDaddy. I had no problems with the site but their scan reported malware on nearly every page. They offered to fix it for between $30 and $300 per page. My main tech – a real firecracker – looked at the whole site. No problems. I went back and did research and found how poorly sitelock was rated and saw others’ problems. I went to Godaddy and, to their credit, they canceled the contract and refunded the money. Funny thing that one day later, there was a “This Site May Have Been Hacked” slug on Google. Checked the site and, sure enough, a truckload of malware was on the pages. Took about 6 hours to clean. So, my advice is simple: Don’t go anywhere near them.


Ely Lazar December 25, 2014 at 9:40 am

Well guess what? I have been using Sitelock for less than a year and my website has been corrupted. I had to go to an IT guy and he also found over 800 anonymous users on my site. I have not idea how. If that is the sort of protection they are offering, forget it. I will cancel my subscription.


Mich May 6, 2015 at 7:08 pm

You guys have started to catch on to the basic Sitelock scam:

1. They sell your their basic malware protection package (often bundled with Godaddy/Gator/Bluehost)
2. They install malware on your site
3. They tell you that your site has been infected by malware and ask for ~$300-500 to remove it.

Sitelock itself is MALWARE. It will install malware on your site. Period.

The more people spread this word the better.


peter May 14, 2015 at 3:23 pm

Sitelock is an ass hole. My site is down and the hosting site asked me to resort to SITELOCK. I paid them USD150 for one month, and 20 days past, they did nothing, nobody contacts me and solve my problem. I went to their site to complain with their live talk section and nobody even type one word after I saying out my problem. SITELOCK is totally a cheat. They are very sweet and kind before charing your money, but after that they did nothing and only your money will be locked, I think they should be called “MONEYlock”. kEEP AWAY FROM THIS CHEAT.!


Joe June 7, 2015 at 9:11 pm

Used them for about 1.5 years after I got hacked. I thought I was ‘protected’ until I started getting my email accounts frozen because of spam being sent. Upon investigation, I learned my directories were riddled with malicious files, many of which had been there for over 1.5 years. Sitelock is garbage! When I complained, they replied that I only had the ‘premium’ (middle) package….. but with the ‘Enterprise’ package…………. I am done with them. Full stop. Period.


Stephanie June 22, 2015 at 7:08 pm

What are some recommendations on a service to use? Kyplex and Google Webmaster Tools have been mentioned so far.

I am a beginner website designer and I host some of the sites I create. I would like to offer my customers some basic security.


Salman Amir July 14, 2015 at 8:27 am

I use SiteLock via my hosting provider. And please note the prices you have mentioned is not even close!
$14.95 / Year – Site Lock Plus: You pay this for them to tell you there is a problem.
$89.99 / Year – Site Lock Fix: You pay this for them to fix “few small” problems.
And you don’t have Plus when you buy Fix. So, I need to buy both plans!! I am spending 14.95+89.99, that’s 104.94 / year!! For a normal hosting plan with popular providers.
But you need to pay more for them to fix any major problems and none of the above claim to protect you from threats! You need to pay more for that , oh yes, it doesn’t stop!
I think siteLock is a rip off ! Who will have a plan to tell you that there is a problem!! I know there is a problem when my site is down!
I had a bad experience with a Wordpress plugin with vulnerability and it was never fixed with Plus+Fix. I had to do lots of reading myself and took help of forums to fix it myself.
I guess it’s better checking other providers before you make this investment. Most hosting providers are supposed to provide basic security anyways.
Hope this helps!


Jahangeer July 14, 2015 at 9:36 am

Hi, I have been using iPage for the past 2 years. I never had any issues until now. I setup a new test site that I am building and when I logged in today, my website is blocked by iPage. I received an emailed me saying my site riddled with malicious files. They recommended me to delete all the files and replace them with a clean files.

The problems is the backfiles that I have are from ages. And I dont want to loose them. There was an Option 2. Sign up for Sitelock! I signed up for a monthly basic plan. Then they said they can fix my website for US$200, one time fix.
When I contacted the support , they said they can’t guarantee full recovery.

What should I do?


mogerhild August 4, 2015 at 6:21 pm

I just received the same notice, and something feels off about this. I think this is a scam, and that they have added this to my site so I can purchase their plans. I went and downloaded another program and currently scanning for viruses…however at 70% of the way through…nothing bad has been detected.

I cant stand these scare tactics and plan to complain to the BBC on both companies if they suspend my site.


Alex July 17, 2015 at 8:30 pm

SiteLock saved my site from a bad script install. Fixed for free, site is still malware free.
And no, i do not work for them or get paid to give good reviews, even though, it would be some easy money.


Fred Sessoms July 26, 2015 at 11:54 pm

I purchased Sitelock through my web host (Powweb) as a hostage since they took down all my sites across multiple domains advising all had been hacked. Hey, I’m a businessman and rely on my sites for income, so I paid the fee with assurances my sites would again be available “shortly”. Hard for me to believe that my six domains were infected in one day – whatever. If anything, sounds like the host server was hacked – not my sites. Google Webmaster Tools and Google Analytics are reporting no problems with any of my sites/domains. After purchasing Sitelock, all their confirmation emails go to my spam box – not a good sign, in my opinion. This appears to be a scam, we will see.


Kim October 2, 2015 at 4:50 pm

My company’s website was recently hacked and had malware on it. In addition there was a re-direct hack in place. Not only that, but we recently discovered other domains we own were also hacked (DNS records were changed). SiteLock’s program was able to remove the malware, and their engineers were able to fix the re-direct hack. We have also installed their firewall and so far, we are very happy with them. They have been extremely helpful. Much more helpful than our web hosting provider and our domain host. They came highly recommended to us by several sources, including someone else who works in the online security industry. So I recommend them.


Dean Ethridge October 22, 2015 at 5:02 am

I got hacked…BAD…this weekend! I manually deleted some of the files at the server level, but it was awful. All my sites went down, 40GB of email in que on a VPS server, so it was a nightmare. I donated $29 to Got MLS Brute Force Malware remover and it removed it automatically for me. Best money I ever spent and I’m merely a customer. I have no association, and it runs a malware scanner, login protector and the developer emailed me within minutes of having a problem figuring the software out. Super impressed and it works great!


Kim November 8, 2015 at 5:18 am

Do not use them!!! Run away! It’s a scam.
Not only they didn’t fix my site but they messed it all up! My site can’t even display properly right now, there are codes on the homepage, all my clients information database is gone!!


Web Guy November 13, 2015 at 5:45 pm

Over the past year, a few of my client WordPress sites have been hacked. No one product all by itself will ever completely protect the sites. And no is safe – just ask the director of Homeland Security whose e-mail was recently hacked.

Our standard WordPress hosting now offers daily backups held for 30 days. Once per week, we get a copy of the website database and files, held on our local server for a minimum of one year, and we offer SiteLock as an option ($17.88/yr) which gives us a report that tells us what page has been hacked and where the malicious code is inserted, then we can clear it out.

For those who are paranoid about the security, or if they have been hacked and want the extra security, we can install a firewall product at $10 per month. Everyone needs to be aware that the hackers who REALLY want to break in, will break in. Best bet is have your assets covered!


Aime January 15, 2016 at 4:37 pm

I had a service with this people for my website.they did clean it but all my content were gone.

since I was disappointed I tried to call the billing department to cancel the service I could not get hold of them. they did bill me and when I requested the cancellation they did not mention that it need to be 30 days before. They did it anyway, I called them later for refund man they told me they could not.

I did send a notification to them but they did not consider it.I don’t recommend them they are just a band of thieves and poor customer service


PS January 20, 2016 at 8:11 am

Please do NOT sign up for their service.

They were relentless in getting me to sign up when my site was infected. The sales staff emailed me almost everyday. I was impressed, misled into thinking the customer service was great. They made me sign up for an almost USD200 per month cleaning.

Well, after making payment, the sales manager didn’t bother to reply to my emails anymore. My website is still infected and down after almost a month. I’m calling up my credit card company to cancel my credit card as they still have my CC details and can charge me every month for doing nothing.

Do not sign up with them!

To date, they are still not replying my emails.


Steve January 31, 2016 at 4:24 pm

The biggest problem with sitelock is once they get your credit card info they start running charges that are very hard to stop. You end up spending a lot of time trying to cancel service meanwhile they just add charges for as long as they can get away with it
Very hard to get a refund.
Very profitable way to do business but a big waste of time and money for the customer


Sophie February 5, 2016 at 5:54 am

I deleted malware off a client wordpress website – about 20 pages were injected with code and I was able to delete it, and resubmit the website to Google and so I had it gone in about 5 days. Then, the client website got hacked again in a completely different way. Thousands of pages of bad code came out of nowhere and it would have taken me days to delete. Yes, we signed up for the $99/month package, but they cleared the virus in a matter of hours and fortified our website. I am more of a creative type who can build websites and fix some things, but hardcore hacking is WAY over my head. $99/month sounds expensive but if I had tried to do in manually, I would have charged my client hourly for several days and cost them a lot more than $99. If I had known they were so good, I would have hired them for the first round of hacking, too.


Jesus March 27, 2016 at 5:37 am

Cannot recommend sitelock at all. When you have an intrusion, all they do is send you a google search of what the problem is, and then tell you to pay more to remove the problem. This has happened 3 times to me (2 viruses, 1 fake login)


stephen thor April 20, 2016 at 10:50 pm

standard sitelock is nothing but a scam, does nothing, worthless. the only thing sitelock does is place a badge on your homepage so that your users THINK that your website is protected. I used wordfence from wordpress and it constantly caught things that sitelock never did. sitelock is just a feel-good thing but in reality you get nothing more than a sitelock badge on your homepage. just use a reliable website plugin like wordfence and set your preferences. I constantly get alerts from wordfence about them locking down peeps who tried to use the wrong user name to sign in (such as admin, administrator, or the name of your website), sitelock did nothing to stop this. btw, I am not a paid employee of wordfence, I am just telling you what works. however, I do not think that even wordfence will stop malware, so you might want to look into a malware plugin or 6scan (execellent peeps out of Israel). just talking from the real world folks, but I am telling you that the standard sitelock is nothing more than a badge, they do not even scan the inside admin of your site which is where the problems start. you are paying ONLY for the sitelock badge and are fooling your customers that they will not get infected by your website. like it or not, this is the truth.


andy April 27, 2016 at 5:15 am

sitelock only for build trust from customer who don’t understand what is it. i hope all customers understand if sitelock is useless.


Alfred Edmond Jr. May 16, 2016 at 11:38 pm

How is SiteLock still in business? Just had a horrible experience after we were referred to them by Host Gator to deal with a malware problem on our site. As stated in previous comments, their reps are sweetness and light when they start out, but it’s really a hard sell disguised as enthusiastic customer service. The emphasis is always sales first, service later (maybe). Three days AFTER selling us a 6-month, $774 subscription package ($129/month) to clean one site that they assured us would be up and running with no problems, they then informed us that the site would continue to be infected by two other sites we owned–unless we purchased subscriptions at $120/month for each of those site as well! Of course, if they had told us that before we signed the first contract, we wouldn’t have done it. There are just too many far less expensive site security alternatives. Trying to cancel the original contract resulted in a two-hour phone battle, with a SiteLock “manager” (yes, we got “escalated”) trying to justify us being charged $387 (half the value of the contract) for one cleaning of a site that was almost immediately reinfected, and only 3 days after signing the contract. I only wish I had checked for SiteLock complaints online before dealing with them. But, as also stated in previous comments, SiteLock does it’s “best” work with non-tech savvy small business owners desperate to get their sites back up. By the way, as I type this, ours is still not functioning. Fortunately, we’ve found a far less expensive solution from a truly service-oriented provider.


Julie September 28, 2017 at 10:58 pm

Hi Alfred. I am a customer of siteLock. I have exactly the same problem with siteLock that you had. The above is exactly my story. What is the solution you found? I appreciate if you share your experience with me. Thx


Vi Xoai August 8, 2016 at 12:25 pm

i hope all customers understand if sitelock is useless.


Ryan August 25, 2016 at 11:11 pm

They’re support is horrible though. Can’t even get a reply when I send multiple emails to them. I tried ringing and the phone literally rings out. I am not sure if there are real people even working at this company.


mark September 7, 2016 at 2:07 am

Well…this has been worthwhile. Hostgator had recommended sitelock for my suite of horrendously hacked sites. They then took my sites down and instead, replaced it with a “parked” page of their own so that they got the benefit of my traffic.

After reading this Thread, I am now more confident about the actions i need to take, and that does not involve dealing with these two companies.


Gary Harding October 20, 2016 at 1:30 pm

we had it; it didn’t protect us. we still got hacked again. I’m ready to leave it and go to something that works.


Barry November 23, 2016 at 5:45 pm

Got malware on our server and had to contact Sitelock to get us up and running again.
Not only did they charge us a ridiculous price for the privilege but they made sure they tied us in to a 6 month contract at a stupid price because they knew they had us bent over a barrel.

7 month’s later and I’ve been trying to cancel the contract for an entire month. They don’t answer the support emails, if I call they put me through to answer machine and worst of all, I had to clean most of the malware from the website myself as their software is shit.



RAY Hall January 4, 2017 at 9:57 pm

The company is a company nobody should be doing business with. My website was compromised and was nervous about getting something like this to begin with. They protect your site from themselves. They charge a ridiculous amount of money to give you the service and are laughing all the way to the bank.
I just tried cancelling my service and had a very hard time finding the actual credit/debit card I used and said they only way to cancel is if you verify the cc. Well I have 13 business account and 22 different cards and once I gave them all the info… they said it needs to be within 30 days prior to cancelling so that they dont charge my card again. That took the cake. It took me a couple days and that was less than 30 days before it got cleared up.. so they charged me again. HORRIBLE, simply horrible. SCAM, Scammers, Hoax.


Paul D. February 4, 2017 at 8:32 pm

Disclaimer: I am founder of

SiteLock is a respectable service. We know people who have used it. They are too expensive, but do clean the website up. However, we have also noticed that they don’t do a deep clean and don’t do much in trying to help you keep your website clean after its hacked.

I am posting this because I feel Bluehost is pushing their hosting customers to use Sitelock forcefully. We did a clean up about 24 hours ago, and Bluehost is still pushing us to SiteLock. Overall, SiteLock marketing practices are shady.


Andreas February 14, 2017 at 2:28 pm

I contacted Sitelock on Jan 22, 2016, and February 8, 2017, via telephone and informed your staff that I was being billed for a website that no longer exists and requested a refund and for them to cancel my account. Despite my many requests via email and telephone, Sitelock continues to bill me.

I spoke with and agent via telephone both in January of 2016 and on February 8, 2017, who were unable to help me. Sitelock’s email correspondents, clearly indicate that Sitelock was aware of my cancellation request and knowingly continued to charge my credit card without my authorization. I find it very concerning that Sitelock was able to charge my credit card which expired on 08/16, without any CVV verification and using incorrect billing address.

I asked them for a written statement explaining their company’s position and what they will do about my complaint. They sent me a satisfaction survey!

This company is a SCAM


Marcelo Lopes February 20, 2017 at 7:39 pm

I wish I could give them zero stars because they are the biggest scam on the internet. Site lock is a horrible service. They make you sign a 12 month service plan that you can not cancel, Now I am forced to keep the service for 3 more months or pay a $180 disconnect fee. STAY AWAY……


steve February 22, 2017 at 5:40 pm

Let me tell you about sitelock…SCAM!!!!! 25 years in the business and i agree with all the above who have been scammed…2 weeks after i declined their services i got hacked for the 1st time in 25 years i was with another host for 9 years (NEVER HACKED)…i switched to HG…LMAO…then in jan 1st 2017 the emails from sitelock started to appear as if by magic” after all 131 sites were hacked on my VPS account! oh we noticed you got hacked”…LOL…GEEEE wonder who hacked me after 16 years with the same host… so what did i do? SSL and dedicated host…yeah …hack me now? i have an ssl on all sites and a host i have control over 2300USD later…good scam HG!!! Thumbs DOWN SITELOCK.COM what a scam! cost me allot of money!


steve February 22, 2017 at 5:52 pm
then i read this LMAO..not really as this is the company that denies they have been hacked LOL


Ricco February 25, 2017 at 11:36 pm

Had javascript turned off website wanted me to verify my self, i put in codes and wouldn’t continue put me off using website


J March 17, 2017 at 3:36 pm

My web host has some agreement with them where they check to see if you’re hacked and then try to upsell you. I don’t doubt that they catch some infections, but all I’ve seen in recent years are some very stupid false positives.

They scared me just the other day by sending me one of these automated emails saying that one of my sites had been hacked. The only files SiteLock was identifying as “hacked” were some gzipped database backups where one of the (valid) internal articles in a security-related newsfeed included the text “hacked by”. There was absolutely nothing in the database that indicated a hack: no new pages, no new posts, no links offsite, no new users, no nothing. Ran scans of my site with multiple other tools and they all said it was clean.


s March 27, 2017 at 1:55 am

Scammers. High pressure sales. Hard to cancel. Google their reviews.


John April 7, 2017 at 11:54 pm

A lot of people should know that their hosting providers have the responsibility of ensuring the security of their own hosting servers without ANY outside third-party vendors being involved. Especially when I’m paying for a secure server https: For the best protection, I purchase domain names with one registrar and pay for my hosting monthly with a different company. If the hosting company were to have problems hosting my website, I simply go to the registrar and point my domain to different hosting servers with a different hosting company. This whole website security scanning is nothing but a SCAM. I such problems about 12 years ago and this is the way I permanently fixed it. Just a note that it is interesting that I can move the exact same website files to a new host and there are no longer any hosting problems or security issues or malware on my website. Hmmm.


Ajay Naresh April 19, 2017 at 5:30 pm

All above customer review are 100% true about site lock. But i am lucky I escaped from sitelock Scam and extortion. I was about to renew a plan of site lock. First they give there plan 1540/INR with hostgator then your site hacked being injected lots of malware every single days despite having sitelock firewall malware protection and tones of feature,Then they do nothing but negotiat you to take 199 $ plan and sign there agreement and give all credit card detail. They Mail you daily and inject virus daily to your site thats the bussiness of site lock. there is no any custmer support they dont interested in answering your question but they force you all the time to sign the agreement. My mind was disturbed by lots of malware and phising content on my site. I have gone to all possible option of websecurity Then i found the only website security which firewall is compatible with SSL certificate in my buzat. I read all the blog about website owner and mail him they setisfied me to answer all my question then I took Essential plan just 6000/inr per year lowest price on google, And what they did its magic I gave them to cpanel credential and my every problem solved I had to do nothing they deploy firewall on my website and setup my account and after everything is done they give me my username and password. In site lock I had to istall my own so called worthless and usless fire wall. And now my website is running like jet aroplane without any threat thats the real peace of mind in low buzat. I realy not able to Pay 199$ that doesnt mean I have no right to get best security. But getastra provide me and I am 100% setisfied by there responce. when others leftme no option but ruin myself then someone support me at my term there is nothing but a happy custmer.


Sean April 25, 2017 at 7:25 pm

Another scam company with unbelievable prices. Everytime you call them, they try to make you upgrade the service. I have called them multiple times with website issues, they were never able to answer my questions. All they say is your files have malware. I know there is malware, dude, guide me at least to the folder or how to resolve this. I would give no star if there is a such option.

Didn’t meet my expectations! I wouldn’t suggest them.


Sean Corally May 25, 2017 at 10:50 am

O boy! I had to take time and do this. Today finally got an opportunity. It’s been quite a crazy experience with SiteLock guys, something that was recommended to me by my hosting company Hostgator. I paid -> Upgraded -> paid again -> upgraded and kept on getting hacked throughout. Please avoid using these people.
I would really like to agree with one the guys up here, now I am using astra security guys and these people are legit. They have a great support and finally a solution that works, no questions asked! Here’s their website: . Hope it helps and someone from SiteLock reads this and refunds my $500!


Lawrence Carnegie June 27, 2017 at 2:31 pm

Stay away from Sitelock. I experienced what appears to be a scam. Sitelock offered me a three-month website protection plan for $50 per month and said that a 30-day advance notification would easily cancel the service at any time. When I tried to cancel the service early, Sitelock informed me that I had signed a 6-month service agreement and would have to pay $150 cancellation fee. Ultimately, Sitelock misrepresented the original, stating that they do not write three-month agreements. I cannot prove it, but Sitelock knowingly offered me a three-month agreement but enrolled me into a six-month agreement. This practice appears to be a scam to me!


Susan Tafel July 1, 2017 at 3:14 pm

The website is down because of attempts to redirect pages and because of links to videos that weren’t mine. My website was targeted; this hack was not random. Sitelock was disabled and I enabled again each time it happened. The scan said I was clean bit the advisories showed “is_mobile” and “is_redirect” cookies. SiteLock said that advisories are just informational. Security blogs disagreed with them. Edits to the htaccess file were gone, the seal disappeared. On 19Jun2017 I removed the page that had the redirect cookie. On 20Ju2017 I deleted the other pages leaving only the Homepage and asked the sales department to take down the website. On 22Jun2017 the website was still up. On 25Jun2017 I discovered a fake website was being constructed from my home page. Dot5hosting support took down both my site and the under-construction fake site. The whole thing was real nightmare.


dunstan morey August 22, 2017 at 2:59 pm

Actually, it’s not true, the part about “there is never any long-term commitment to using Sitelock. You can cancel at any time, and there is very little hands-on action that you need to take.”
In point of fact, when you sign on for the paid service, Sitelock:
1) hides (makes it difficult to find) the fact that they default auto-renew (you can’t sign up without agreeing to have them automatically bill your credit card every year);
2) hides (makes it difficult to find) how to stop auto-renew:
a) you can’t just stop auto-renew from your billing panel, the way you can with reputable businesses;
b) you have to hunt their web site for a link (in extremely small font) to the page which contains instructions for cancelling;
c) when you get to that page, turns out it’s the 5000+ word “Terms of Service” document which you have to scour to find the – get this – PHONE NUMBER you have to call and get put on hold… you get the idea.
The service may or may not be OK, but be forwarned that it’s not easy to get out once you’re in.
– Dunstan Morey


mark October 23, 2017 at 4:41 pm

SiteLock Review, Avoid this company at all costs. This Company is incompetent, You will have more trouble with your sites using them than you will without them. If you don’t want to come to work on a Monday morning with voicemails from your hosting clients complaining their site is down, Avoid SiteLock!


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