Is LoveSac Furniture Really Unusually Comfortable & Durable?

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• Reminds me of the sleep number bed I returned.
  A giant pool raft that you inflate and deflate at the touch of a button surrounded by foam.
  Gimmick junk.
  I’ll pass on the lovesac !

• It would be a great idea if Lovesac Co checked & responded to its' customers' reviews. You'd offer solutions to any problems or questions that arose. AND, discern any Business, Marketing, Service, Delivery, etc areas needing improvement. On the other hand, Lovesac Co NOT responding apppears as if you're ignoring your customer-bases' issues. Your own market research would show THAT disinterest is a proven profit-killer leading to one-time-ONLY deals (no repeat business OR referrals) and plenty of bad feedback. I'm just saying... Sign me, a Potential Future Customer

• Nothing to love about LoveSac: it takes lots of hours to put it together even with two guys who knows what they are doing. 4 holes plates does not match for some configurations that means good bye to different way of having sectionals, sofas, etc (which was advertised heavily). Good luck putting it together. Very expansive for what is worth. oh some wooden pieces were shipped (from china) broken. good luck getting it replaced.

  • Your & eveyones reviews are helpful, except for "Dan/Danny" (is it PTSD, hostile personality disorder, PMS?-WHY the attacks?). The detailed testimonials given are helping me decide on furniture choices and I appreciate them. The expense of $4-6k in expectations of reconfiguring seating is worthwhile but, ONLY if the manufacturers' claims are true. So, thanks again.

  • Yeah right you can't really afford one you lying ass

• Unable to put leather covers on. When my fiance does get one on its extremly difficult to line up the seams. If we ever get all the covers on I pray it goes together ok.

  • Try wrapping the foam in "silk film" (learn how at http://www.sailrite.com #x-ht-300060). Or, try plastic sheeting (like a heavy duty garbage bag or plastic) to wrap/shrink/compress the foam. After you position the foam inside the cover, cut the wrapping and slide it out in two pieces from the top and bottom. An old upholstery trick for seat cushions.

• Very unfortunate experience with Love Sac. Went in because of a flash sale and ended up buying 2 city sacs because the sales people told me they could hold them at the store until Christmas. Thought it was great to get a reasonable good deal (still insanely expensive for a bean bag) and have it hidden at the store. The kids have been asking for them since they saw them at a friends house.

  So a month later I get a call from the manager notifying me that the Sacs arrived and I just needed to call when I am ready for them. Crazy that it took a month but ok. 2 days later I get home and my kids have them out sitting on them. They were delivered to the house and received by the Kids!

  I called to complain and got no response other than "sorry that guy was new and screwed up. Feel free to come by and return it?!?!" No offer to make it right and they want me to drag these huge sacs down to the mall???

  Ruined Christmas and killed any chance of me buying another over priced sac again.

  Now I have no big reveal for Xmas and I am a total jerk to my kids if I return these sacs of misery.

  Horrible customer service on over priced mediocre products.

• I feel scammed by this company. It was a huge hassle to move the thing around and put the heavy cover on. I can't even give this thing away for free. No one wants it.

  • Are you still interested in moving you Lovesac for free?

  • Hey Bob. If you haven't given your sactional away, then I'll take it off your hands.

  • Yo, Bob. I'll take it for free...

• These were recommended by a friend that owns them, so we didn't hesitate to buy the set.
  It is very hard to judge by sitting on them for 10 minutes at the store, so be careful with that. We were looking for a very comfy coach for out TV family room, that would also serve as a good Sofa Bed for guests. The flexibility of arranging them as you please is what got us hooked.
  The videos on their website make it seem super easy to arrange and the fact that they have removable covers to wash seemed like a plus too.
  Here is the reality.
  We got the 6 series. Enough pieces to make a (what they call ) queen size bed or a large couch to sit the 4 of us.
  The 6 series is too short for tall people to sit on (not enough depth) and if you rotate them, they are too long . The cushion is firm. TOO FIRM. The alternative was the 5 series, which only makes a full size bed.
  And used as a bed, you will wake up with sore hips and shoulders, way too firm. The Queen size sheets don’t fit quite well, they get all wrinkly because the cushions are not long enough.
  What I had to do was buy a $100 dollar memory foam mattress topper (2 inch at least) so that it makes a decent sofa bed. But as a couch to snuggle on and watch TV ...it is a total failure.
  On top of that, we already had to remove a cover once to wash it. IT IS NOT EASY, the covers are tight, so it is like a full gym workout and forget it if you have long nails. I broke 2 doing it.
  To “clip” two pieces together, which in the video seems like a 5 year old can do it- is not. The string handles that come with the software, snap off at the 1st use. I have never been able to put them on or take them off myself. I always have to ask my husband to do it and sometimes even he needs a long screwdriver or something to do it.
  One more thing, the cushions that are supposed to support your back, don’t even stay up, they loose their shape after a single use.
  The fabrics they sell as standard, are very scratchy. But , with this set being so expensive, we couldn’t afford the softer upgraded fabrics.
  Unfortunately, after buying this set, we discovered that Macy's has the most amazing and comfortable Memory Foam sofa bed, we got it for another room in the house and it made me regret our very expensive Lovesac Purchase.
  If you are looking for a good sofa bed and nice couch, don’t waste time, this is the one and worth every penny. It is called The Rudley, and only Macy’s sells it.
  https://www.macys.com/shop/product/radley-fabric-queen-sleeper-sofa-bed?ID=1434004

  Good luck!

  • Thank you so much for this thorough review! Such good descriptions of what you don't like - this really helped with my decision!

• Do not buy anything from LoveSac. Their delivery schedule is miserable (12 weeks to deliver?!?) and their service is unhelpful, if you you manage to get a reply. Don't trust them and don't count believe anything they say. I'm looking elsewhere for similar products.

  • I agree, don't buy into the hype. This product is not light, hard to install, the list goes on. Customer service is the worse, they're great up until you get the product and then they show their true colors. Please don't make the same mistake we did. We paid about 4K for these damn things and its the worse investment we've made EVER.

    • Thanks for the details of your experience w/ Lovesac. It's helpful seeing both the pros & cons in making my own choices. And, it's both interesting & disappointing there's been no response, explanation,
      or even solution offered by Lovesacs' company. PS-Disregard the screaming hostile "Dan/Danny". When folks indulge the Bubbas of the world- it encourages them. They start believing they have a point besides the one on their empty heads. Pity them.

    • You sir are a 4 eyed asshat.

  • I agree the service and delivery time is poor. We paid 400-500 extra to have love-sac deliver and then install a Sactional for our living room.

    First, the delivery and install was actually outsourced by lovesac to a 3rd party. The 3rd party contacted me to tell me they had our order. They showed up with the sides but no seats. I promptly declined delivery until all pieces arrived. I called love-sac to let them know I was pissed and they offered a discount off the price I paid. Note: still haven't received the discount.

    Second, the actual delivery came about a week later. We ordered in May and it arrived in September.

    So the 3rd party guys were total morons. The guy actually told me it was their first time installing a love-sac sactional. I almost lost my shit right there and kicked them out but I didn't want to actually put the couch together myself. If I'm gonna pay 7k for a couch I damn sure don't want to put it together myself.

    So these morons fumble around for 3-4 hours. I'm sitting there googling how to put these together and making suggestions so these guys don't completely fuck it up... Here's the kicker, I still don't even know if they did it right.

    I will say, the couch is awesome and so comfortable. I don't mind paying a premium for a good product. However, I feel violated for having paid for the install. I was misled by lovesac. I was hoping for professionals who would be able to answer questions about the product and show us how to reconfigure for different seating arrangements. However, I was met with amateurs who struggled to put it together and couldn't answer any questions bc they literally had never done an install before. Bush league

    • Most all third party installers, for any company, are Bozos. Had a washer dryer install from Best buy. They didn't speak English, were ignorant/semi rude and obviously cared less than crap. You pay extra for White glove service and get brown bag employees that don't even approach blue collar work. It's America. the millennial won't even take a service job as they want to start at the VP/CEO level they feel entitled to. Service with a smile is absent because the skill of earning your way up the ladder is lost, since people are gifted money/benefits from their friendly socialist government and competition has been nixed for fear someone may feel inferior. So..the entire industry is sucked down to the lowest denominator. Service technicians? Be prepared for indigent lazy du nuffins. I let them carry the product in (with careful scrutiny) and do the installation myself...one of the few guys I know I can trust to do the job with care and respect. And a smile! Plus I speak English.

  • Did you buy this product?

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• Just an FYI. There are NO beans in Lovesac sacs. The foam pieces are much more comfortable, last longer and puff back into place when not in use. Also, if not satisfied with the fill, or would like it firmer, Lovesac will send more generally at no additional cost. You can purchase an easy chair for the same amount or less, but with other basic furniture in the room, the sacs add a nice change of shape and texture to the overall look. And the choices of covers and fabrics is crazy!! So, as mentioned above, you can change the color and fabric any time you like.