It’s hard determining what is fashionable these days, and JustFab.com wants to help sort out the mess. They say they have a team of stylists that is ready to take your style profile and match you up with some of the hottest trends that are right up your alley. How well they do that is a matter of personal preference, but we got signed up and gave it a spin to see how they deliver. We also address the concerns with their ordering process and miscellaneous charges, and figure out if it’s a scam or not.
The theory behind the JustFab.com site is that they’re fashion specialists will organize that month’s latest trends and present them to your for your perusal. If you like what you see you can buy any of that month’s items for $40 which includes free shipping. Sounds pretty good when you first hear how it works, but what most don’t realize is that you’re signing up for a little more obligation than just fun, fashion, and shopping.
JustFab.com claims that they have celebrity stylists that keep their fingers on the pulse of what’s hot and what’s not in the fashion world. They go out and find the best possible accessories, shoes, and handbags, and let you know about them so you can see what lines up with your own sense of fashion.
The premise is that if you take their style profile they’ll get enough information about your tastes that you’ll be getting personalized recommendations from their top stylists. This way you won’t have to sort through a bunch of stuff that isn’t suited to you. For example, if you have more of a conservative style, they’ll only show you some of their more reserved items. However, if you’re more of a Carrie Bradshaw they’ll show you things that will definitely turn heads and catch eyes.
The hype comes from how they present their offer, and the fact that they have a really well-designed site that features some pretty good looking styles at affordable prices. Most of us can imagine finding something we’d like to own at their site, and $40 a month on shoes and accessories is not too much, and keeps us in fashion.
It’s also endorsed by Kimora Lee Simmons, who seems to add hype to most any project she’s involved with. There’s also ads being run in some of the most popular fashion and celebrity gossip reads out there like Us, Glamour, InStyle, People, and Extra. This all works towards creating a buzz about the service, and adding a bit of legitimacy to it.
The flat cost of items at JustFab.com is $40 which includes shipping as well as exchanging items that don’t fit the way they’re supposed to. It’s almost like an everything’s $40 shop, although they do admit that some of the items they carry do exceed this price point.
It’s the commitment that most people don’t realize they’re signing on for. The class action lawsuit against JustFab.com claims that they don’t make all of the fine print easy to understand during the sign up process, and people don’t realize just what is necessary in order to avoid additional, inadvertent charges. You’re basically making a commitment to buy, try, or deny the products that they show you every month, but you need to do one of these things or you end up getting charged regardless.
The JustFab.com people seem to be doing a lot of things right, it’s surprising that they also seem to be doing one thing really wrong. What we don’t understand is with such great looking items, why can’t they just do business 100% on the up and up and make their money by selling products, not signing people up for automatic charges.
People don’t like paying money for nothing, especially in a turbulent economy. By being sneaky, and not fully straightforward, they’ve created a large and growing base of people that are not very happy, and frankly downright pissed that their accounts were charged repeatedly even though they did not order or receive any products. It’s a very strange business model that is bound to catch up with them eventually and cause a major setback.
Apparently they will bill your credit card every month for $40 whether or not you order anything from their collection, and take no action. It is in their terms of service that you have to take action in order to prevent the charge from occurring. What is not clear is why they are charging you the $40 for not ordering anything, and why you have to take action to *not* be charged. It seems like you should take action in order to be charged, like actually placing an item in your shopping cart and going through the checkout process.
Final JustFab.com Review
The complaints people have with JustFab.com are with the auto-bill problem, and the way the system is set up. Without a doubt this will likely be getting an overhaul, as more and more people complain and join the lawsuit, it just won’t be worth it to them to keep it like this. However, let’s get down to the more important question: What about the shoes? From what we can determine people are happy with the actual products they receive from Just Fabulous, so it makes sense to get on board and get your share of the fashion action.
Now that you know the score, and all that’s involved, why not get started with JustFab.com. No one complains about the quality of the merchandise you receive from them, and the stuff they carry is definitely trendy at an affordable price. Most of us spend more than $40 per month on clothing and honestly speaking if you don’t you probably should – hint hint. So sign up, and just don’t forget: if you don’t like anything they offer you each month just say Skip This Month and you won’t be charged. Easy peasy.